Frequently Asked Questions
Everything you need to know about your Fangamer Europe order.
Where does Fangamer Europe ship from?
All orders placed on our European store are shipped from our warehouse located in the Netherlands, ensuring faster delivery and no customs fees for EU customers.
How long will it take for my order to arrive?
Standard shipping within the EU typically takes 3-7 business days. International orders outside the EU may take 10-21 business days depending on the destination and local postal services.
What is your return policy?
We accept returns for unworn apparel and unopened merchandise within 30 days of delivery. Please contact our support team to initiate a return authorization.
Will I have to pay import duties or VAT?
For orders shipped within the European Union, VAT is included in the price at checkout and no additional customs duties apply. For non-EU countries, you may be responsible for local import taxes.
How do I track my package?
Once your order ships, you will receive an email with a tracking link. Please note that it may take up to 24 hours for the carrier to update the status of your shipment.
Are your products officially licensed?
Yes, every item we sell is officially licensed and created in direct collaboration with the original game developers and artists.